Coordinator, Student Success

Coordinator, Student Success

Salt Lake Community College

Applicant must be authorized to work in the United States and must maintain a permanent residence within the State of Utah. New employees must provide a valid Utah residential address within 30 days of their start date.

As a Student Success Advisor (SSA) you will assist the Student Engagement, Experience, & Achievement (SEEA) office to create a welcoming and engaging environment that supports student success. Under the supervision of the Assistant Director for SEEA, you will support both a cohort of students and general students who are navigating academic challenges.

You will be responsible for coordinating and conducting proactive advising and student support services to help students persist in their program of study. SSA provides services which include advising, academic progress review, and working with other staff and faculty on retention efforts for students navigating academic challenges.

As the SSA, you will assist students in creating a success plan that addresses academic, financial, career, and personal goals. Moreover, you will support students with their experience at the college with exposure to engagement opportunities to foster a sense of belonging and help students navigate policies, processes, and procedures pertaining to their academics.

As the SSA you will actively work to build rapport, connect students with college and community resources, identify and mitigate challenges and barriers, and provide support that leads to persistence, retention, and successful completion. You will use MySuccess (Starfish) to document interactions, make referrals, respond to flags, and proactively care for students in a collaborative manner through an intensive outreach approach.

You will also use other retention data research and analysis; the goal is to identify obstacles to student achievement and retention.

As the SSA you will assist with programming, educational workshops, celebratory events, facilitating focus/discussion groups for students and other SEEA and Salt Lake Community College (SLCC) staff. Additionally, you will facilitate leadership development opportunities, supervise and mentor student leaders, and may supervise a part‑time professional staff member. The ideal candidate is knowledgeable in student development theory, has experience in employing high‑impact practices, demonstrates exceptional communication skills, can work independently as well as collaboratively, and promotes innovative ideas on how to reach and engage students.

• Student development theory, including leadership development.
• Understanding of family dynamics.
• Informed trauma‑care.
• Assessment and using qualitative and quantitative data to guide work, measure success, and tell a compelling story.
• High‑impact practices and other ways to engage students and support student success.
• Best practices to enhance the persistence, retention, and success of unique student experiences.

• Excellent communication and interpersonal skills.
• Organizational skills and time‑management skills.
• Proficiency using case‑management software.

• Work at least 40 hours a week between 8 am and 6 pm (may need to adjust hours based on student and office needs). Also may be asked to work outside allotted hours and weekends due to campus engagement initiatives.
• Work from various campus locations.
• Communicate effectively in multiple modalities.
• Handle high‑stress situations calmly and effectively.
• Work independently and collaboratively to support student success.
• Work with campus and community partners to develop, support, market, and host motivational and educational activities, workshops, programs, and conferences that create a sense of community, educate students, and support retention, persistence, and graduation.
• Serve as a mentor, advocate, and resource for students.
• Promote innovative ideas on how to reach and engage students.
• Assist students in developing success action plans that include career, academic, financial, and personal goals.
• Evaluate and identify trends, recommendations or areas for…