Technical Support Specialist III - UEM

The Division of Technology Services (DTS) is seeking an experienced Technical Support Specialist III to support enterprise endpoint management solutions across the organization. This role works cross-functionally with IT teams and state agencies to design, implement, secure, and maintain Unified Endpoint Management (UEM) solutions.

This position is currently a hybrid of both in-office and telework days, 2 days a week required in office and any mandatory in-office meetings. The Office location is at the Taylorsville State Office Building, 4715 S 2700 W, Salt Lake City, Utah. Please note, a position's eligibility for telework is established by agency management and is subject to change at their discretion at any time and for any reason.

This job may be filled at either of the levels listed below. (Rate as listed or in accordance with DHRM Rules for current state employees.)

• Technical Support Specialist III, $34.06 - $49.80
• Technical Support Specialist II, $29.73 - $45.91

We host a variety of applications offering a challenging work environment and opportunity to work with the newest technology the State of Utah has acquired. Come work in a fast-paced ever changing environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.  

to view a summary of all the benefits we offer.

The Division of Technology Services (DTS) is a division of the newly formed Department of Government Operations (DGO). DTS is responsible for providing IT services to state agencies (Department of Health, Workforce Services, Natural Resources, etc.). We offer a wide range of services, including Cloud and Datacenter Hosting, Networking, Desktop and Helpdesk Support, Enterprise Security, and business services. We offer myriad products across these services, such as data warehousing, business intelligence, desktop-as-a-service, e-mail, VoIP, etc.

To learn more about The Division of Technology Services check us out here. The State's environment is a highly optimized blend of systems responsible for collecting, processing, and distributing millions of data elements every day.

You will receive great health and retirement benefits. In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!

• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage)
• 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
• 2 vision plan options under Eye Med Retirement

• Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
• Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
• Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.

• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
• Annual leave increases with years of service.
• There are also 12 paid holidays

• Design, deploy, configure, and support UEM solutions for desktops, laptops, mobile devices, and servers.
• Implement device provisioning, enrollment, configuration, and compliance policies.
• Devel…