Member Services Representative II; MSR

Location: Tea, SD Full-Time | In-Branch

At Explorers Credit Union
, we believe in financial empowerment and exceptional service. We’re looking for a Teller/Member Services Representative II (MSR)to be the friendly face and helpful guide for our members as they navigate their financial journeys.

As an MSR, you’ll be a key part of our front-line team, helping members with:

• Everyday transactions like deposits, withdrawals, and loan payments
• Opening and maintaining accounts (including IRAs, business accounts, and share certificates)
• Supporting debit card services (ordering, disputes, fraud alerts, and inventory)
• Balancing cash drawers, vaults, and teller machines
• Mentoring teammates and supporting teller operations
  
  Promoting credit union products and services that benefit our members
• Process account maintenance requests (e.g., address changes, stop payments, etc.)
• Research and resolve member inquiries related to deposits, cleared checks, money orders, corporate checks, bill pay, and debit card transactions
• Perform other duties as assigned or as the role evolves

You’ll also play a role in ensuring compliance with financial regulations and helping identify potential fraud or suspicious activity.

• 1–3 years of experience in teller operations or financial services (preferred)
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Confidence with computers, calculators, and office equipment
• A team-first attitude and a passion for helping people

• Career Growth
  :
  We invest in you—with training, mentorship, and clear paths to advancement.
• Growth Mindset Culture
  :
  Innovation, learning, and continuous improvement are part of our DNA.
• Community-Focused
  :
  Make a difference beyond the desk. Earn 8 extra PTO hours just for volunteering!
• Generous Time Off
  :
  Recharge with 15 PTO days (grows with tenure), 11 holidays, plus your birthday off!
• 401(k) Match
  :
  We contribute 2% match + 4% nonelective to help build your financial future.
• Comprehensive Benefits
  :
  Health, dental, and vision insurance, plus company-paid disability and life coverage.

• High school diploma or GED
• Ability to pass a background check and credit screening
• Ability to lift up to 50 lbs (e.g., coin bags)

Whether you're just starting out or looking to take the next step, this is more than a job—it's a chance to be part of something meaningful.
Apply today and help us guide members toward financial success!