IT Helpdesk

Icetea Software is a subsidiary of Icetea Labs, specializing in developing innovative software solutions for various industries. With a team of talented and experienced engineers, designers, and product managers, Icetea Software dedicates itself to creating products that meet the highest standards of quality, efficiency, and security. Our mission is to empower businesses and individuals around the world with cutting‑edge technology that enhances their productivity, simplifies their workflows, and enriches their lives.

• Provide technical support for company employees regarding hardware, software, network, and office equipment.
• Manage, install, maintain, and troubleshoot computer systems, printers, and network devices.
• Manage IT assets, monitor, and update equipment information.
• Guide users on IT policies, data security, and regulations.
• Support the installation, permissions granting, and account management on internal systems.
• Coordinate with service providers to address issues related to systems and devices.
• Perform other tasks as assigned by superiors.

• College/University degree in IT or related fields.
• At least 2 years of experience in an IT Helpdesk or equivalent position.
• Knowledge of operating systems such as Windows, macOS, Linux, and office software.
• Experience troubleshooting hardware, LAN/WAN networks, and VPNs.
• Good communication skills, proactive, and supportive.
• Ability to read and understand English documentation.

• Salary range:  -  VNĐ
• Labor Contract and Social Insurance according to Vietnamese Law
• 12 annual leaves and other holidays as regulated by the State.
• Attractive bonus policy (annual performance and salary review, project bonus, holiday and birthday bonus....)
• Periodic health check and premium insurance package
• Latest equipment and devices
• On-the-job training with empowered development space
• Tea and coffee break with snacks, team building, sports, esports, unlimited parties..
• A buzzing space full of globally influential technical founders and business establishing experts
• Working time:
  Monday to Friday (9:00 AM – 6:00 PM);
  Lunch time: 12:00 AM – 1:00 PM