Cake Designer

Join to apply for the Cake Designer role at Hy‑Vee, Inc.

Additional Considerations: Must be 18+.

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

• Job Title:
  
  Bakery Cake Designer
• Department:
  Bakery
• FLSA:
  Non‑Exempt
• General Function:
  Responsible for decorating bakery items. Assist customers with their bakery orders by telephone and in person at the store. Provide courteous, friendly, and efficient customer service to customers and team members to maintain a positive company image.
• Core Competencies:
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism
• Reporting Relations:
  Accountable to District Store Director, Store Manager, Assistant Managers (Perishables, Store Operations, Health Wellness Home, Bakery Department Manager). No direct reports.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Takes customer orders at Bakery counter.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
• Checks product dates, pulls cases for work and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc.).
• Tracks daily retail production. Identifies, with co‑workers, tasks to be completed.
• Operates as a lead worker with part‑time or other employees (instructs and reviews work).
• Participates in employee cross training.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

• Ability to solve practical problems with variation and limited standardization; interpret instructions.
• Arithmetic calculations involving fractions, decimals and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and six months or less of similar or related work experience.

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; 50 pounds frequently; 10 pounds constantly to move objects.
• Visual requirements: vision from less than 20 inches to more than 20 feet with or without correction; color vision, depth perception, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extremes.

Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.

Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.