Customer Service Representative Teaneck, NJ | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This long-term contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options.

Responsibilities:

• Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests.
• Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion.
• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs.
• Guide customers in using self-service resources and explain available tools that can improve their overall service experience.
• Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement.
• Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality.
• Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.