Customer Service Representative Teaneck, NJ | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a long-term contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience.

Responsibilities:

• Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved.
• Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner.
• Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations.
• Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.
• Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement.
• Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization.
• Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly.
• Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day.