IT Support Specialist - Tier 1

Golden Hills IT LLC
· Full-time
· In person · $16.90/hour

Golden Hills IT is a locally owned managed IT services provider based in Tehachapi. Since 2020 we've supported businesses, special districts, and local residents with managed IT, networking, cybersecurity, on-site support, and computer repair out of our storefront on W Valley Blvd. Our clients choose us for our culture: we're friendly, we communicate clearly, and we treat their problems like our own.

We're a small, close-knit team, so you'll see real variety, get hands-on experience across business and consumer tech, and make a visible difference for our clients every day.

We're hiring a Tier 1 IT Support Technician to support our managed services clients, our retail store, and consumer repairs. You'll work tickets, fix computers on the bench, help customers at the counter, and drive out to client sites to solve problems in person.

We're looking for a team player who fits our culture: friendly, a great communicator, and someone who genuinely likes helping people. You know computers, devices, and networks well, you can think through a technical problem on your own, and you know when it's time to elevate. You can run with minimal supervision, and you don't stop until the client's issue is resolved.

This is a real chance to grow. You'll get hands-on training in server administration, Active Directory, networking, and cybersecurity alongside experienced technicians, and you can take on more advanced work as your skills develop.

• Resolve support tickets for business clients remotely and on-site
• Troubleshoot and set up networks, including switches, Wi-Fi, firewalls, cabling, and internet connectivity
• Support cybersecurity work: antivirus/EDR alerts, patching, MFA, and spotting phishing and suspicious activity
• Diagnose and repair laptops, desktops, and consumer devices
• Remove malware, reinstall operating systems, transfer data, and replace hardware
• Set up new computers, users, and Microsoft 365 accounts
• Check in walk-in customers and help them with repairs and purchases
• Document your work clearly and elevate issues when needed
• Pitch in on other MSP projects and duties as assigned

• CompTIA A+ certification (required)
• Solid hands-on knowledge of computers, operating systems, and hardware
• A working understanding of networking and cybersecurity basics
• A reliable vehicle, valid driver's license, and auto insurance (on-site client visits are a regular part of the job)
• Strong communication skills and a friendly, professional attitude
• A team-first mindset. You'll fit right in if you like helping teammates as much as clients
• The drive to work independently and own problems from start to finish
• Ability to pass a background check

• Network+, Security+, Microsoft, or other IT certifications
• MSP, help desk, or repair shop experience
• Experience with Microsoft 365 and Active Directory / Entra

• $16.90/hour, full-time, Monday-Friday, 8:00 a.m.
  
  - 5:00 p.m.
• Paid sick leave
• Paid vacation
• Mileage reimbursement for business use of your vehicle

Golden Hills IT LLC 979 W Valley Blvd, Ste 2 Tehachapi, CA 93561

Golden Hills IT LLC is an equal opportunity employer. We will consider qualified applicants with arrest and conviction records in accordance with the California Fair Chance Act.