Patient Advisor

Patient Advisor

The closing date is 11 March 2026.

IMPORTANT INFORMATION:
This advert is placed on behalf of one of our health service providers. Your application form will be forwarded to the organisation and any future correspondence will be made by the employing organisation.

Channel View Medical Group in Teignmouth is seeking an enthusiastic, motivated person with great people skills to join our friendly practice. We are looking for a dedicated, compassionate, and approachable individual who will complement our team. The individual must be a team player, have excellent communication skills, good time management skills and the ability to work under pressure when dealing with patients face to face and on the phones.

Please note that Channel View Medical Group does not operate an Agenda for Change pay scheme.

The patient advisor is the first point of contact for patients contacting our GP surgeries. This can be via a variety of methods including the telephone, face to face and via online consult service and email. Dealing with patients both face to face and via the telephone are the main duties of this role. Acting as the central point of contact for patients.

Dealing with all telephone queries/requests from patients and acting as liaison with the Clinical team, as necessary. Booking appointments and distributing information, messages, and inquiries for the clinical team. Hours to include alternate Saturdays 8 - 1pm.

Channel View Medical Group provides high-quality, patient-centred care to 22,000 people across six sites in the beautiful coastal town of Teignmouth and on the edge of Dartmoor. We're an innovative, hard-working, and friendly practice that takes pride in fostering a supportive environment for the whole team. Our team includes 18 GPs, 3 Advanced Nurse Practitioners, and a total of 90 staff spanning both clinical and administrative roles.

At Channel View, both GPs and ANPs follow the Doctor First model--starting with telephone triage and then managing their own face-to-face appointments.

Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

• Excellent communication skills including verbal, written, face-to-face and active listening skills. Computer skills;
  Microsoft Word, Excel, and E-mail.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Torbay and South Devon NHS Foundation Trust