Business Support Officer - Scrutiny Team

Temporary ongoing assignment as a Business Support Officer in the Scrutiny team at Birmingham City Council Your new company Birmingham City Council is one of the UK’s largest local authorities, supporting democratic decision‑making and governance across the city. You will join the Scrutiny team, providing professional administrative and secretarial support within a busy Group Office environment. Your new role As a Business Support Officer, you will provide a comprehensive and confidential secretarial support service within the Group Office, working closely with the Group Office Manager.

The role involves managing casework, opening and processing post, and producing high‑quality written documents including letters, reports and memos through word processing, shorthand, copy typing and audio typing, ensuring priorities and deadlines are met.

You will support effective working practices by ensuring enquiries and correspondence raised on behalf of Group Councillors are handled appropriately, which includes drafting responses, monitoring actions taken by teams outside the office, and ensuring timely follow‑up. In addition, you will provide general administrative support such as arranging meetings, maintaining both manual and electronic records, filing, and processing stationery, printing and photocopying requests.

Previous minute taking or note-taking experience is desired. What you'll need to succeed To succeed in this role, you will need strong administrative and secretarial experience, excellent written and verbal communication skills, and the ability to handle confidential information with discretion. You should be well organised, able to manage competing priorities, and confident using IT systems for document production and record keeping.

Attention to detail and a proactive approach to supporting councillors and senior colleagues are essential. What you'll get in return You will receive a competitive hourly rate with an uplift after 12 weeks, alongside the opportunity to gain valuable experience within a central council function.

This role offers exposure to the political and democratic process, a professional city‑centre office location, and the chance to work within a supportive and collaborative team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.  

4762549