Service Administrator

Telford Compressed Air Services Ltd is a well‑established provider of compressed air solutions, offering installation, servicing, and maintenance to customers across a range of industries. Due to continued growth, we are looking for a reliable and organised Service Administrator to support our service team and ensure smooth day‑to‑day operations.

As Service Administrator, you will play a key role in coordinating service activities, supporting engineers, and acting as a point of contact for customers. This is a varied, fast‑paced role requiring strong organisational skills and attention to detail.

• Scheduling and coordinating service engineers workloads including planned maintenance visits and reactive breakdown attendance
• Handling incoming calls and emails from customers
• Raising jobs on FSM Software System, reviewing service reports & actioning Engineer recommendations
• Processing service invoices and updating customer records
• Preparing compliance documentation for site access adhering to H&S requirements
• Liaising with engineers, suppliers, and customers to resolve queries
• Maintaining and updating customer details on FSM system

• Previous experience in an administrative or service coordination role (engineering or technical environment preferred, but not essential)
• Strong organisational and time‑management skills
• Confident communication skills, both written and verbal
• Good IT skills, including Microsoft Office (experience with service management systems is an advantage)
• Ability to work independently and as part of a team
• A proactive, professional, and customer‑focused approach

• Excellent communication skills with a polite manner
• Strong initiative and forward planning
• Computer literate and willing to learn new software systems
• Strong organisational skills
• Teamwork skills
• Ability and ambition to develop a technical understanding of the compressed air industry

• Competitive salary, dependent on experience and competencies
• Stable, full‑time employment with a growing local business
• Friendly and supportive working environment
• On‑the‑job training and development opportunities
• Working within a supportive and experienced team to support your development

• Competitive salary (Negotiable based on experience / competencies)
• Time Served additional annual leave scheme
• Additional annual leave for the Christmas shut down period
• Training & Development
• Premium workplace pension scheme (Details to be discussed on interview)
• Free, On‑Site Parking