Customer Service Co-ordinator

Customer Service Coordinator
Telford office based
(Apply online only)
Monday - Friday
£26,000 plus benefits, annual bonus, 25 days holiday plus bank holidays and regular incentives

If you would like to work for a company that is a Global, sustainable manufacturer, has a multi-cultural, family feel team of colleagues and can offer a modern, light and airy office environment, this is the role for you.

Duties

• Raise & process customer purchase orders as well as order acknowledgements  

• Raise packing lists for inward shipments

• Check purchase orders to ensure they match requested production orders

• Receive and send shipping documents to clearing agents

• Raise customer invoices

• File completed invoice packs, purchase orders and archiving.

• Review and follow delivery schedules with the logistics department

• Update the system with shipping information.

• Track deliveries and shipments and update customers

• Deal with general customer enquiries and provide purchase order updates.

• Raise credit notes, debit notes and proforma invoices when needed.

• Provide Sales support based on requests coming from the Sales Managers across Europe

Essential criteria:

Be highly proficient with MS Office
Have accurate data entry skills
Be an excellent written and verbal communicator
Have some customer service experience
Be literate and numerate
Have a positive attitude and strong work ethic

This role is UK based and does NOT have sponsorship opportunity

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire