Ward Clerk - Gynaecology

Job Overview

An exciting opportunity has arisen to join our dynamic team within Gynaecology Unit at The Princess Royal Hospital, Telford.

An exciting opportunity has arisen to join our dynamic team within Gynaecology Unit at The Princess Royal Hospital, Telford. We currently have a 22.5 hour vacancy become available which would include working and rotating within the gynaecology unit to cover EPAS, GATU, Ward and Clinics. The successful applicants will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this demanding role.

Duties will include answering the telephone, filing, using our IT systems and booking appointments therefore a good telephone manner, confidence and a positive helpful manner is essential. The post holder will be expected to provide clerical, administrative and information technology help to medical, nursing and other staff in relation to the patients being cared for within the Unit. Training will be provided for the successful candidates.

• Welcome patients onto the unit, booking patients in, checking details are correct on the system and show patients where to go
• support with booking clinic appointments
• cashing up outcome forms
• To request notes
• Filing of notes and send them on to coding
• Answer telephone calls
• Order and maintain stock of ward paperwork
• cancer referals
• Book transport and Interpreters

You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff.

Our Poppy’s Promise Commitment

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

For full duties and responsibilities please refer to the attached document entitled Job Description.