Rota Administrator

Interested in a temporary position? We have an exciting opportunity that might be just what you're looking for.

We're looking for a highly organised and proactive Rota Administrator to join our Resource Coordination Team. In this role, you'll play a vital part in keeping our healthcare services running smoothly by supporting workforce scheduling, coordinating shift cover, and providing outstanding administrative support.

If you enjoy working with people, solving problems, and making a real difference, we'd love to hear from you.

Our services operate 24/7, 365 days a year, supporting healthcare professionals and patients across the UK. As a Rota Administrator, you'll play a key role in ensuring our workforce is scheduled effectively, helping us maintain excellent service delivery and ensuring shifts are covered efficiently.

This is a fantastic opportunity for someone who enjoys working with people, managing multiple priorities, and making a real impact.

This role requires flexibility and adaptability to support a 24/7 operation. Kindly note, occasional work outside of normal hours may be required to help ensure the smooth running of the service.

As a Rota Admin, you will be a key part of our Resource Coordination Team, helping to ensure our healthcare services are staffed effectively and run smoothly.

• Manage the rota team inbox and respond to staff enquiries.

• Speak with colleagues by phone and email to resolve rota queries.

• Help fill shifts and support service coverage across operational teams.

• Update the workforce systems with accurate information.

• Record sickness, annual leave, and other absences.

• Work closely with Rota Team Lead, Resource Coordinators and colleagues across the organization.

• Support the effective administration of staff rotas and workforce planning.

• Ensure service coverage by identifying and escalating staffing gaps.

• Regular staff communication via phone and email, including inbound and outbound contact, is essential to this role.

• Maintain accurate workforce, absence, and compliance records.

• Provide high-quality administrative support for GP and workforce processes, including compliance activities, pay administration, induction, and ongoing enquiries.

• Deliver excellent customer service to colleagues and stakeholders.

• Follow organisational procedures and standards to ensure accurate and efficient administration.

• Assist with any other duties considered commensurate to the role.

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

Health Hero is Europe's largest digital health provider
, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We aren't just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At Health Hero, we are digital when…