Senior Business Operations Analyst CGEMJP

Role

Title:

Senior Business Operations Analyst

Duration: 6 month contract

Location: Telford, Hybrid 2 days per week onsite

Rate: up to £257.60 p/d Umbrella inside IR35

The Business Operations Analyst will form part of the Practice's Business Operations Team supporting the day-to-day operations and may on occasion be required to deputize for the Business Operations Partner. They will support operations across various functional areas, implementing strategies to achieve organisational goals. They require strong communication skills to aid regular collaboration with our CDAs, the Bus Ops Hub and the PMO / Bus Ops practice SLT.

• STRATEGY
  :
  Deliver the Business Operations Services adhering to the MU Strategy.
• BEHAVIOUR
  :
  Promote and role modelling the Behaviour Blueprint with stakeholders, clients and other team members at all times.
• STAKEHOLDERS
  :
  Support your Practice representative in stakeholder and relationship management.
• CONTINUOUS IMPROVEMENT
  :
  Seek ways to improve services, tools, processes, and resources.
• GOVERNANCE & COMMUNICATIONS
  :
  Consistent application of governance for the successful operation of the practices function including maintenance of the communications plan, planning events, facilitating Practice cascades. Identify, monitor, and report of Risks, Assumptions, Issues, Dependencies (RAID), ensuring audit compliance across the Practice.
• RESOURCE MANAGEMENT
  :
  Monitoring starters and leavers. Preparation of the headcount tracker.
• FINANCIAL MANAGEMENT
  :
  Provide accurate and effective financial management advice for the Practice including forecasting, actuals management, tracking of budgets.
• PLANNING & REPORTING
  :
  Ensure consistent, accurate and timely planning, monitoring, and reporting processes are in place for all practices including but not limited to year start, mid year and EoY sessions.

• Meet assignment objectives set within Get Success.
• Provide consistent application of the governance structure in place which is agreed, implemented, and understood by all parties.
• Deliver the communications plans in place actively led and driven by Business Operations.
• M Cycle output (M Review pack, Risk and Opportunities, Headcount).
• Update RAID log and process.
• Support with the delivery of the agreed resourcing and recruitment strategy.
• Maintain People Manager tree, where requested.

• Provide support in empowering junior team members through, Training, coaching, and mentoring for all aspects of the assigned roles to promote delivery of an all-rounded Business Operations service.
• Reward and recognition of junior members within the teams and sharing success with the broader Capgemini Business Operations and wider client MU communities.
• Contribute to the Business Operations community on the client Market Unit, driving the Business Operations agenda as part of the Practice - capability development, standards, tooling, innovation.
• Lead by example and promote role model behaviour in line with the Behaviour Blueprint for:
• Yourself, Within your Business Operations Team, Within your Practice, Within the SAP Community Be an advocate for change Represent the Practice area to ensure effective stakeholder and relationship management.
• Promote the Business Operations service and build relationships with stakeholders, taking account of their objectives and expectations.
• Understand dependencies and boundaries of responsibility between each group.
• Proactively seek improvements to all areas of the Business Operations service, managing implementations, and sharing best practices to ensure consistency across MU.
• Provide support, direction and guidance to the Practices stakeholders to ensure governance, control and monitoring mechanisms are effective and delivering value.
• Drive the enforcement of standards, processes, and procedures in line with UPM Methodology.
• Deliver Business Operations services and governance within assigned area(s) to help achieve overall targets agreed each year.
• Identify and/or develop processes and practices for the comprehensive and consistent management of project / program delivery in line with UPM and MU Standards.
• Follow and implement elements of the Practices communications plan.
• Identify and lead best practice for communications within the Practices.
• Ensure an effective and consistent RAID management practices are in place.
• Provide advice and support for RAID escalations and communication that adds value.
• Represent assigned area at MU level Risk Board.
• Support the strategic recruitment & resource management service to ensure all demand is identified and fulfilled.
• Enact and follow the Practices resourcing strategy.
• Provide advice and support for the business area that adds value.
• Ensure the consistent resourcing approach is maintained across the Practices.
• Assist new joiners through the onboarding process and inductions.
• Provide a consistent and accurate financial management service to ensure all costs, spend budgets and demand targets are appropriately forecasted, managed,…