Data and Insight Manager

Acorns Children's Hospice is seeking a Data and Insight Manager tolead the development, optimisation and delivery of our CRM and data strategy. This pivotal role will ensure our fundraising systems, processes, and reporting capabilities are effective, efficient and aligned to organisational goals. Along with your team, you will provide high-quality data, analysis and actionable insights that empower our fundraising colleagues to make informed decisions, strengthen supporter engagement and deliver more targeted, evidence-based communications

At Acorns Children’s Hospice we offer specialist palliative care and support for children and their families across the West Midlands. We are there wherever and whenever they need us, in the hospice, community and  the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported, and annual expenditure on our care work- we need to raise more than £14 million each year to run and support our care services.

As Data and Insight Manager, you will:

• Provide strong leadership, mentoring, and development for the Data Analyst and Data and Insight Officer
• Develop dashboards and reporting frameworks that provide actionable insights and KPIs to Fundraising, Senior Management and the Board of Trustees
• Utilise SQL and other data query tools to support advanced reporting, data analysis, system optimisation, and the identification of operational efficiencies across CRM and integrated platforms
• Ensure data hygiene remains a core priority, embedding consistent processes for regular data cleansing and supporter record maintenance
• Lead the development and delivery of CRM and systems training, appointing team champions to support ongoing training and skills development

• Extensive experience in CRM management & integration, system automation, and associated business processes (CRM systems such as Raiser’s Edge, Salesforce, Donorfy or Donorflex)
• Proficient in using analytics, segmentation tools and data-driven decision-making and ability to use BI tools (e.g., Power BI, Tableau) for deeper analytics
• Experience using SQL or similar data query tools to support advanced reporting, data analysis, CRM optimisation and process efficiencies.
• Ability to configure, customise, and optimise workflows, dashboards, and reports
• Strong expertise in business process mapping, documentation and creation of standard operating procedures for data entry and reporting

• £46,350 per annum
• 37.5 hours per week
• Hybrid role
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2
  
  Work scheme - save up to 42% on bikes and equipment
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.