System Support Officer - Fire Control

Job Introduction

Job Title: System Support Officer - Fire Control

Starting Salary: £41,836 progressing to £45,792 per annum

Hours: 42 per week across a 9 day fortnight

Location: Stevenage

Contract Type: Permanent

Directorate: Hertfordshire Fire & Rescue

Hertfordshire Fire and Rescue Service is recruiting for an exciting opportunity within Fire Control. As a System Support Officer, you will be responsible for the configuration, maintenance, and development of critical systems within the Fire Control Consortium (FCC), ensuring they remain effective, accurate, and compliant with FCC and Service policies.

Working as part of the FCC System Support Group (SSG), you will support system development, configuration, and data verification, helping to maintain the vital information that underpins emergency response and community protection activities.

This role is essential in ensuring operational crews have access to accurate, up-to-date information when responding to incidents, where timely and reliable data can make a critical difference in protecting lives and communities.

• Gathering, verifying and inputting necessary high‑quality data into critical Fire Control systems, such as gazetteer, mapping and relevant risk information.
• Attend meetings to establish and deliver FCC Ways of Working, System Support Group objectives and other relevant groups at discretion of SC Fire Control.
• Responsible for triaging faults, implementing remedies and liaising with suppliers regarding faults on Fire Control critical systems. Liaising with system suppliers and engineers/developers to get faults fixed in a timely period, in liaison with CPD Digital Services.
• Responsible for thoroughly testing all new releases/hotfixes with Fire Control critical systems and recording the results. Liaising with suppliers and FCC partners regarding any issues that arise from the testing and making sure the upgrade/hotfix will have no detrimental effect on the live critical systems.
• Work with relevant stakeholders such as CPD Data Team and CPD Digital Services to implement and manage a robust process for the upkeep of data held on Fire Control critical systems.
• Ensure that changes made to Fire Control critical systems are recorded and that any significant system changes or development are authorised by Ways of Working Group.
• Responsible for adding/removing/updating user accounts for Fire Control critical systems.
• Take part in any work streams that integrate or impact with Fire Control critical systems, such as electronic availability systems and mobile data devices.
• Covering the duties of other members of SSG in the consortium due to absence.
• The duties and responsibilities listed above describe the post as it is  post holder is expected to accept any reasonable alteration that may from time to time be necessary.
• Note:
  
  As part of this role you may be required to support within the control room during busy periods, spate conditions or where staffing levels are at a minimum.

• A competent Fire Control Operator to Watch Manager who are currently employed by a Local Authority Fire and Rescue Service within the UK.
• Evidence of competency in your current role.
• Experience of a full range of Fire Control operations, duties and responsibilities.
• Experience in developing, implementing and maintaining fire control critical systems.
• Strong analytical and logical thinking skills, with the ability to investigate and resolve system issues.
• Ability to prioritise workload effectively and work independently.
• Confident communicator, able to liaise effectively with internal teams, FCC partners, and external suppliers.
• High attention to detail, particularly when handling critical data and system updates.
• Flexible and adaptable approach to changing priorities, based on organisational needs.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.