Travel Operations & Client Support Executive (£27,000 – £33,000) at Crown Journey

Job Title

Travel Operations & Client Support Executive

£27,000 – £33,000

Crown Journey is a small, ambitious boutique travel company in Telford, Shropshire, designing bespoke high-end UK travel experiences for American clients. As a specialist destination management company, they partner with US travel advisors to deliver flawless, luxury itineraries that showcase Britain beyond the typical tourist path for premium travelers.

As the operational backbone of Crown Journey, you will take full ownership of luxury UK trips after the point of sale. You will manage everything from complex bookings and supplier logistics to live on-the-ground support. This role demands exceptional detail, proactive problem-solving, and the ability to handle high-pressure situations independently to ensure seamless client experiences.

Telford, UK

• True ownership:
  You manage every trip from start to finish, exercising complete autonomy and judgment without the burden of corporate layers or rigid scripts.
• Unique Market Position:
  Join an ambitious team serving high-end American clients, focusing on exclusive, bespoke luxury experiences across the UK and Ireland.
• Modern Tech Stack:
  Work in a forward-thinking environment where using AI tools like ChatGPT and Claude is a core requirement for efficiency and smarter operations.

• Coordinate and book all trip elements, including luxury hotels, private guides, and unique experiences, ensuring every minute detail is perfectly planned before departure.
• Serve as the primary contact for live operations, resolving real-time issues such as travel delays or supplier changes across different time zones.
• Proactively communicate with high-end clients and US travel agents, providing regular updates and maintaining the company’s reputation for flawless execution and service.

• Demonstrates a proven track record of radical self-sufficiency and independent problem-solving in high-pressure environments like travel, hospitality, or events.
• Possesses impeccable organizational skills and extreme attention to detail, with the ability to manage complex logistics without dropping any responsibilities.
• Proficient in using AI productivity tools like ChatGPT or Claude as part of a daily workflow to enhance speed and decision-making.