Customer Service Coordinator

Customer Services Coordinator

Telford office based

Monday to Friday

09:00 to 17:00

Circa £29,000 per annum  

As a Customer Services Executive you will support the Sales Team by managing and develop a portfolio of customers to achieve targeted sales growth, whilst ensuring that the highest level of customer service and support are provided at all times.

Duties  

Prepare and follow up estimates for your allocated clients

Process customer orders

Request proofs and artwork

Process call offs/delivery requests

Book in transport with customers

Update and maintain the CRM

Provide technical advice and assistance to customers

Update customer stock reports

Call customers to advise of stock availability

Liaise with transport department to provide delivery times and PODs for customers

To be considered for this role you MUST:

Be self-motivated with a strong commitment to exceptional service

Possess excellent verbal and written communication skills

Be able to work in a small team as well as on an individual basis

Have proven attention to detail and proof reading skills

Be highly organised

Have excellent IT skills

Have good standard of education

Have relevant officer based experienced

This role is UK based and does NOT have sponsorship opportunity

Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.

This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton. To find out more, go to (url removed)