Call Center Representative

Are you experienced in customer service and looking for an exciting and rewarding role which you can develop in?

Are you working in a Customer Service environment, in retail, hospitality, or in care?

If so, this could be your next move!

Orbit Credit Services are on the lookout for Call Centre Agents to join our team in Telford, on the 23rd March 2026!

As a Call Centre Agent at Orbit Credit Services, you will support customers to achieve financial wellbeing. You'll speak to customers on inbound and outbound calls, providing exceptional customer service. You will support potentially vulnerable customers to deliver solutions with care and empathy.

This is a full time role with shifts to be worked Monday to Friday between 8am & 8pm, and only 1 in 3 Saturday's per month!

We want to set you up for success, so full training is provided by our dedicated in house team. The initial training period lasts for 3 weeks.

See what your future colleagues say:

Orbit Credit Services provide a range of debt services to our water clients to help resolve their customers problems. We have over 200 people working with us at our Telford office.

Orbit are based in the town centre, around a 10 minute walk away from the train station and 10-15 minute walk from the bus station.

• Salary from £25,396 based on experience
• 31 days holiday (pro rata) - including all bank holidays
• Summer and Christmas Parties, plus Seasonal fun events
• Annual salary review
• Company funded Health & Wellbeing Initiatives
• Access to free financial, health and wellbeing support
• Additional holiday entitlement following your 3 year anniversary
• Access to cycle to work scheme and gym discounts

If this sounds like a match for you, please apply to join our fantastic team!

Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

We are proud to announce that Encore Capital Group, which 'Wescot/Cabot/Orbit/DLC' is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.