Customer Service Co-ordinator

Customer Service Coordinator – Telford office, 0830‑1700 Monday‑Friday.

Salary: £26,000 plus benefits, annual bonus, 25 days holiday, bank holidays and regular incentives.

• Raise and process customer purchase orders and order acknowledgements
• Raise packing lists for inward shipments
• Check purchase orders to ensure they match requested production orders
• Receive and send shipping documents to clearing agents
• Raise customer invoices
• File completed invoice packs, purchase orders and archive documents
• Review and follow delivery schedules with the logistics department
• Update the system with shipping information and track deliveries and shipments, providing updates to customers
• Deal with general customer enquiries and provide purchase order updates
• Raise credit notes, debit notes and proforma invoices when needed
• Provide sales support based on requests from Sales Managers across Europe

• Highly proficient with MS Office
• Accurate data entry skills
• Excellent written and verbal communication
• Some customer service experience
• Literate and numerate
• Positive attitude and strong work ethic

This role is UK based and does not offer sponsorship.

Our recruitment process is barrier free and we will consider all applicants carefully.