Customer Service Coordinator - Business & Industry

Customer Service Coordinator – Business & Industry

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

• Community – We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague – We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer – We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment – Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

• Provide exceptional service to an extensive range of customers across various communication platforms.
• Build and nurture strong relationships with key contacts, ensuring high customer satisfaction.
• Maintain up‑to‑date knowledge of the sector’s products and services to support customer needs.
• Investigate customer complaints and enquiries, taking ownership of the instance and acting as the point of contact from start to finish.
• Work under pressure in a fast‑paced environment while meeting performance key performance indicators.

• Experience in customer service, whether in an office, retail, or hospitality setting.
• Comfortable working under pressure in a fast‑paced environment.
• Effective communication skills, both written and verbal.
• IT literate with proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Attention to detail to ensure accuracy when placing orders.

• 37.5 hours per week, Monday to Friday, 8:30 am to 5:00 pm with a 1‑hour lunch break.
• First 3 months work from the Telford office 5 days a week. After 3 months, hybrid working with a minimum of 3 days in office is available.
• Occasional Saturday shift required, worked from home 8:00 am to 12:00 pm on a rota basis, roughly 1 in 7 weeks, paid at a fixed rate.

• Financial perks:
  Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts:
  MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing:
  Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support:
  Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family‑friendly:
  Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement:
  Volunteer days and collaboration with local charities.
• Generous holiday:
  Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice:
  Regular “My Voice” surveys and follow‑up check‑ins to drive meaningful change.