Part Time Call Handler

Job Summary

Working between 18, 28 or 35 hours per week, between 8:00 am and 6:30 pm, up to five days per week, on a four‑week rota. Must be fully flexible to work different days and times to suit the needs of the business.

Part‑time Call Handler – integrated care navigation centre, Telford.

Teldoc’s call centre is part of our Integrated Care Navigation Centre in Telford. You will be handling a high volume of phone calls from patients, hospitals, emergency services, pharmacies and NHS professionals.

• Respond to inbound calls professionally, quickly and effectively in line with policies and procedures.
• Provide a fast, accurate and courteous telephone service, booking appointments via our system and dealing efficiently with all enquiries.
• Greet patients, navigate care, book appointments and answer queries in a professional and caring manner.
• Work within a team, independently and under pressure.
• Be available to work Monday and Friday and maintain full flexibility to cover a rota.

• Strong customer‑service or administrative background.
• Excellent attention to detail.
• Strong IT skills.
• Ability to communicate effectively and display empathy and patience when handling inbound or outbound calls.
• Capability to manage a high volume of queries from patients and NHS professionals.
• Independent working style with the ability to thrive in a team and under pressure.

Permanent contract. Part‑time, flexible working. Salary £12.92 per hour.

Euston House, Euston Way, Telford, Shropshire, TF3 4LY
, United Kingdom.

Teldoc – reference number A Employer website: https://(Use the "Apply for this Job" box below)./

Posted 03 June 2026 – closing 12 June 2026. Interviews scheduled 19 June 2026.