Customer Care Advisor

Full time - Permanent

Location: Donnington, Telford

Salary: £26,227.50 per annum

Hours: Mon – Fri, 9:00 am – 5:30 pm

Office Based Role.

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford. As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

• 31 days holiday, rising to 38 after longer service (inclusive of bank holidays)
• Pension & Life Assurance Scheme
• 2 fully paid community volunteering days each year
• Referral Scheme
• Opportunity for career break – after 3 years of service

• Provide customers with the highest level of customer experience.
• Work to deadlines while delivering quality customer service.
• Update and maintain customer records on an ongoing basis.
• Support sales teams, both field-based and inside sales.
• Promote products on call, in line with relevant promotional activity.

• Excellent communication skills and ability to articulate messages and build trust with customers and colleagues.
• Excellent telephone manner and customer rapport skills to deliver a superior customer care experience.
• Ability to work in a team and achieve common goals.
• Highly organised with excellent attention to detail.
• Proficient computer skills.
• Experience with SAP (desirable).

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and the sustainability of our environment.

Agency CV’s will not be accepted.