Energy Expert

Energy Expert – Luton Hub

Location: Luton Hub

Salary: £27,976 per annum

Hours: 40 hours per week, Monday to Saturday

Sponsorship: Not available

You will be a key member of the high‑street Energy Hub team, responsible for driving sustainability in the local community. You will be the first point of contact for customers, both face‑to‑face and over the phone, providing support that goes beyond energy services. You will empower customers with personalised, practical advice to reduce their energy usage, lower bills, and shrink their carbon footprint, and introduce them to our eco‑conscious products and services.

You will use our in‑house CRM to resolve queries efficiently, translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.

Beyond customer service, you will act as a sustainability ambassador in the community, collaborating with local charities through Utilita Giving and leading local green initiatives alongside your team.

• A genuine interest in sustainability and community engagement, with a chance to gain an ISEP qualification.
• A passion for helping people and making a difference.
• Excellent communication skills across all channels.
• A proactive, can‑do attitude.

• A structured bonus scheme and clear career development opportunities.
• 25 days of leave, bank holidays, private healthcare, mental wellbeing support, and 24/7 GP and counselling services.
• Tickets to events through Utilita Arenas and exclusive discounts.
• A paid volunteering day and generous pension contribution.

Founded in 2003, Utilita Energy challenges the Big 6 suppliers by providing a fair and flexible service that benefits customers and the planet. We were the first supplier to launch Britain’s smart‑meter revolution and are committed to becoming a Net Zero business by 2030. Our core values are Fairness, Smart, and Sustainability.