Customer Support Co-Ordinator
Listed on 2026-10-17
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Good with customers and curious about technology? Bring your customer service experience to Enconvo - we’ll help you learn the technical side, with full training, room to progress and your evenings and weekends free.
Customer Support Co-Ordinator
Telford
- Full-time, permanent - 37.5 hours per week
- £24,000–£26,000 DOE
- Monday to Friday - no evenings or weekends
- Hybrid after successful completion of training
Applicants must be authorised to work in the UK
About Enconvo
Enconvo helps businesses stay connected through cloud phone systems, broadband, mobile and IT solutions. Part of the European Enreach Group, with over 1,100 colleagues, we put customers at the heart of everything we do.
The Role
You’ll support customers by phone, email, Whats App and our support systems, taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You’ll also identify opportunities to improve customer satisfaction and support business growth.
What You’ll Be Doing
- Resolve faults, billing queries, complaints, account support and service changes
- Provide first-line technical support and rectify common issues
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