Customer Service and Order Processing Coordinator

Customer Service and Order Processing Coordinator

Telford

Permanent

£26,000 - £32,000 DOE

Monday – Friday, 8.30am – 5pm

Are you passionate about delivering great customer service and someone who naturally goes the extra mile?

We are looking for an experienced Customer Service & Order Processing Coordinator to join a small, friendly and supportive team.

This is a varied role where attention to detail is just as important as being great with customers. You’ll handle everything from incoming enquiries and order processing through to coordinating deliveries, so we’re looking for someone who enjoys taking ownership and making sure things are done properly.

There is also plenty of scope to make the role your own. Over time, our client would love this person to become a trusted, go-to member of the team, helping colleagues, driving high standards and ensuring processes are followed correctly.

Responsibilities and duties will include, but not limited to:

Working alongside two experienced colleagues, you will be responsible for providing a first-class service to both new and existing customers.

* Managing a busy shared inbox containing customer enquiries, quotations and orders

* Processing orders accurately and efficiently

* Checking order details and proactively contacting customers when information is missing or unclear

* Speaking with customers by telephone and email to answer questions and provide assistance

* Obtaining written confirmation of important information when required

* Referring more technical enquiries to the appropriate internal team

* Managing orders from initial receipt through to production and dispatch

* Providing customers with the correct documentation and order information

* Ensuring customer and order records are accurate and up to date

* Checking orders processed by colleagues for accuracy

* Liaising with internal departments to keep orders moving

* Coordinating deliveries with external transport providers

* Preparing dispatch paperwork, labels and associated documentation

* Tracking deliveries and following up on delays, damages or other issues

* Processing customer payments and liaising with the accounts team

* Logging complaints and escalating them appropriately

* Preparing occasional customer samples for dispatch

Skills and Experience

Above all, we’re looking for someone who genuinely cares about customer service.

You’ll be the type of person who notices when something isn't quite right and takes responsibility for sorting it out. If information is missing from an order, you won't be afraid to pick up the phone, speak to the customer and get the answers you need.

We’d love to hear from you if you:

* Have previous customer service, sales administration or order processing experience

* Are extremely accurate with excellent attention to detail

* Have a confident and professional telephone manner

* Enjoy speaking with customers and solving problems

* Are proactive and happy to ask questions rather than make assumptions

* Take ownership and see tasks through from beginning to end

* Can manage a busy workload and prioritise effectively

* Are comfortable following established processes and procedures

* Have strong administration and IT skills

* Enjoy working as part of a small team

* Naturally lead by example and encourage high standards

* Would enjoy becoming someone colleagues can rely on for support and guidance

You don't necessarily need to have been a Team Leader previously. The attitude, confidence and desire to take ownership are more important.

If you're someone who takes pride in delivering excellent customer service, loves getting the details right and enjoys being the person others can rely on, this could be a fantastic opportunity.

The application process:

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