Service Supervisor

Overview

We are looking for a Service Supervisor who enjoys being at the heart of a busy operation. This role suits someone who thrives on variety, builds relationships, and delivers excellent customer service. You will be the key link between customers, Field Service Engineers, Parts Department, and Depot Management, ensuring work is planned efficiently and completed to a high standard.

West Bromwich

Commutable locations:
Birmingham, Walsall, Wolverhampton, Dudley, Stourbridge, Codsall, Cannock, Lichfield, Marston Green, Tamworth, Coleshill, Sutton Coldfield

Service Supervisor – Plant Vehicles, Plant, Manufacturing. As our Service Supervisor, you will take ownership of the day-to-day coordination of our Field Service Engineers, ensuring customers receive the support they need and engineers have everything required to complete the job successfully.

• Taking customer calls and booking service jobs
• Allocating work to Field Service Engineers based on priority and location
• Ensuring engineers have the correct information, parts and resources to complete repairs
• Monitoring job progress and keeping customers updated throughout
• Managing holiday requests and acting as the first point of contact for engineer absences
• Reviewing job write-ups and ensuring all paperwork is accurate and complete
• Processing jobs through to invoice stage and resolving invoice queries

• Experience in customer service, service coordination, service control or aftersales environment
• Strong organisational and planning skills
• The ability to manage multiple priorities at the same time
• Confidence in communicating with customers, engineers and internal teams
• Good commercial awareness and attention to detail
• Experience using Microsoft Office applications
• Knowledge of ADP systems and PDA systems would be advantageous
• Mechanical knowledge of plant vehicles or similar plant equipment would be beneficial, but not essential

• Overtime available, including two Saturdays per month
• Starting at 33 days of holiday per year, increasing with service
• Pension plans, death-in-service coverage, and company sick pay
• Critical illness covers and professional support resources
• Access to the Reward Hub for retail discounts and travel deals, with ongoing opportunities for career progression

Founded in 1945, we are a leading manufacturer of construction, agricultural and industrial equipment, operating in more than 150 countries. We focus on customer support, engineering excellence and continuous innovation, dedicating effort to developing talented people and rewarding careers.