Field Service Engineer

Job Title:

Field Service Engineer

Purpose of the Role

The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.

Key Responsibilities

Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction
Provide technical support via hotline, remote access, and on-site visits
Carry out commissioning and installation activities, including customer training
Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions
Liaise with internal engineering and quality teams to resolve technical issues and report product feedback
Develop and contribute to technical documentation, including manuals and product guides
Act as the main technical point of contact for customers, building strong working relationships
Work independently while collaborating with wider service and technical teams
Travel extensively across the assigned region to support customer requirements

Candidate Requirements

Strong technical background (engineering or equivalent experience)
Knowledge of mechanical systems, pneumatics, and basic electronics

Experience with testing, inspection, or similar technical equipment (desirable)
Ability to troubleshoot and resolve complex technical issues
Hands-on approach with confidence using tools and working in practical environments
Strong communication skills, with the ability to explain technical concepts clearly
Familiarity with CRM systems (e.g. Salesforce or similar)
Willingness and ability to travel frequently (up to 75%)
Valid passport and driving licence

Skills & Attributes

Strong problem-solving and analytical skills
Customer-focused mindset with a commitment to service excellence
Ability to work autonomously and manage workload effectively
Adaptable and flexible in a field-based role

What’s on Offer

Home-based role when not travelling
Flexible working hours
Opportunity to work within a global, technical environment

If this role is for you please reach out Saffron Giddings

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