Metering Team Leader

Company description:
Water Utility Company based in Yorkshire region of England.

Job description:

Metering Team Leader 12 Months Fixed Term Contract Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:
We offer a competitive salary, depending on experience £42,138 - £52,672 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the Metering Team Leader progression plan 25 days annual leave plus bank holidays plus 2 extra wellness days! Life assurance cover of 4 times pensionable salary A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future - Hybrid Working (2 office a week Bradford/Leeds) Work type: 12 Months FTC. 37 hours per week, Monday Friday. We have an exciting opportunity for a Metering Team Leader to join the Water Service Delivery team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Water Service Delivery are a key part of how we plan to meet the changing expectations of customers and regulators. Where you fit in:
As our Metering Team Leader you will You will be responsible for delivering the company's meter reading programme and managing all subsequent billing and metering queries; ranging from high consumption queries, to leaking meters and meter survey appointments. You will be responsible for leading a team of Metered Customer Service advisor to deliver industry leading customer experience to both our household customers and our non-household customers and their retailers with a particular focus on the delivery of the meter reading service provision for our contracted retailers.

Working alongside the rest of the metering operations teams and the Smart metering team you will help design our future ways of working as we deploy over 1.4 million smart meters. You will be responsible for leading the team to deliver excellent performance by setting clear expectations linked to business targets, having meaningful performance discussions that recognise and reward the right performance and behaviours and challenges where individual performance and behaviours do not meet expectations.

You will also drive excellent standards and performance in health and safety, risk management and control of work and ensure compliance with the YW Safety Policy. What skills & qualifications you will need:

Experience of understanding where their team's role fits within a business plan and then implementing plans to deliver the outputs. Develops and maintains effective internal and external relationships.

Experience of supporting and embedding change, able to influence and drive the right culture and behaviours. Clearly demonstrates the Yorkshire Water company values and behaviours You must also hold a valid UK driving licence with no more than 6 points. You will also…