Cleaner, Customer Service Rep

We're currently recruiting a dedicated Cleaner (Zero Hours) to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week. As a Cleaner (Zero Hours), you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

To perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements.

• Be polite, professional and friendly at all times with customers, clients and colleagues.
• Ensure the highest level of customer care is adhered to at all times.
• Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
• Maximise all sales opportunities through selling techniques.
• Accept payment and give change to customers, including operating a till.
• Acquire a good knowledge of all products to advise customers on their product choice.
• Actively gain customer feedback and pass information onto your line manager.

• Positive customer and client feedback.
• Maintain a professional image.
• Queue times are minimised.
• Till checks are accurate.
• Evidence of upselling.
• Increase in sales.
• Demonstrates a full understanding of available products.
• Mystery shopper score above 80%.

• Always look for opportunities to develop our service.
• Seek ways to improve work activities and promote efficiency.
• Prepare, produce and serve food to the brand standard applicable to the site/unit.

• Successful brand audit results.
• Communicate sales leads.
• Marketing and promotions information communicated appropriately.

• Assist colleagues willingly and positively, including helping with other duties as required.
• Attend all relevant training sessions and meetings.
• Promote Compass Group and maintain a positive company image.

• Can-do attitude.
• 100% attendance and implementation of skills learned.

• Meet legal and company requirements for fire, safety, health and hygiene.
• Report health and safety issues, accidents and near misses.
• Promote safe working habits.
• Serve customers with hot and cold food and beverages.
• Ensure displays, counters and seating areas comply with health and hygiene requirements.
• Assist in preparing hospitality as required.
• Clean work areas during and after use and dispose of waste appropriately.
• Follow all cash handling and security procedures.
• Maintain temperature records and report variances.
• Operate machinery safely according to training, regulations and company policies.

• Company/client policies and procedures followed.
• Minimal wastage.
• Positive profit protection audit score.
• Cleaning schedules maintained accurately.

• Complete the One Compass Welcome before employment begins.
• Read and understand the Employee Guide to Working with Compass.
• Take reasonable care of your own health and safety and that of others.
• Cooperate with your line manager on HSE matters.
• Correctly use work equipment and PPE.
• Do not interfere with or misuse HSE equipment.
• Report hazards, accidents, incidents, illness and diseases.
• Complete Level 2 HSE "Working Safely" training (and "Working Safely with Food" if applicable) within 20 weeks.

• Build positive and lasting relationships.
• Act on customer requests and anticipate needs.
• Improve customer and client experiences.
• Take responsibility for resolving issues.

• Create an environment of fun and teamwork.
• Maintain uncompromising standards of cleanliness and safety.

• Be proud to represent Compass.
• Deliver the highest levels of service.
• Commit to the One Compass philosophy.
• Adhere to the company handbook.

• Passionate about delivering world‑class service.
• Able to work as part of a…