Billing & AR Analyst

Salary: £40k - £42k

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

A hands-on role responsible for all accounts receivable functions, including billing, query resolution, credit control, direct debit processing and cash allocation. Ensuring accurate and timely invoicing, effective debt management, and strong financial controls, while supporting the wider finance team through process improvement and automation.

Location: Telford

Salary: £40k - £42k

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

• Prepare timely, accurate bill runs by validating data, usage, and pricing against contractual terms and schedules.
• Ensure seamless operational handovers for account changes, keep billing schedules up-to-date, and drive system automation.
• Serve as the primary point of contact for internal and external stakeholders, investigating discrepancies and tracking resolution metrics.

• Monitor aged debt, manage end-to-end collections, optimise dunning processes, and handle Direct Debit collections and cash allocation.
• Assess customer creditworthiness, perform onboarding credit checks, set appropriate credit limits, and elevate high-risk accounts.
• Take proactive action to minimise bad debt risk, negotiate payment plans, and support recovery actions when necessary.
• Assist with routine bank reconciliations by ensuring timely and accurate cash allocation across customer accounts.

• Prepare regular accounts receivable reports, including aged debt analysis, Days Sales Outstanding (DSO), and cash collection forecasts.
• Analyse customer payment behaviours to provide actionable financial recommendations to management.
• Assist with month-end close activities (accrued income, provisions) and support the annual statutory audit process.
• Process credit notes and manage provisions for doubtful debts in alignment with month-end financial procedures.

• Experience & Knowledge
• Minimum 5 years' experience in an Accounts Receivable, credit control or billing role.
• Experience managing monthly billing processes within telecoms or a recurring revenue business model.
• Solid understanding of credit control principles and debt recovery techniques.
• Ability to prioritise workload and meet deadlines in a fast-paced environment.

• Minimum Intermediate Excel and financial systems expertise.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong stakeholder management and communication skills.

• Experience with in telecommunications, technology or wholesale services.
• Experience with ERP systems such as Net Suite, SAP, Oracle or Microsoft Dynamics.
• Experience in a high growth/fast paced environment.
• Knowledge of wholesale telecom billing.
• Process automation and continuous improvement experience

• AAT qualified, part-qualified ACCA/CIMA, or equivalent experience.
• Right to work in the UK.

• Competitive base salary.
• Generous holiday allowance and flexible working arrangements.
• Supportive, inclusive culture with and cross-functional collaboration.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.