Urgent Care Team Lead Shropshire Wrekin

Are you looking for a rewarding new opportunity where you can make a real difference — and no two days are ever the same?

Following our recent organisational growth, we're pleased to announce a new opportunity to join our team in Shropshire, Telford and Wrekin, supporting the delivery of GP Out of Hours and Care Coordination services.

We have an exciting vacancy within our Urgent Care team for a Base Team Lead, working 30hrs per week. In this role, you'll provide essential support across our operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch.

Experience in an operational role within a healthcare environment is desirable, along with strong attention to detail.

As a Base Team Lead, you will work closely with the Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a high‑quality, 24/7 service to our patients and service users.

You will have line management responsibility for a team, overseeing recruitment, HR processes, induction, training, and ongoing support.

You will ensure that agreed working practices are followed consistently across the team and that patient care remains central to everything we do.

We are looking for someone who is calm, focused, and an excellent communicator, someone who can work autonomously and use their knowledge, judgement, and initiative to support both internal and external stakeholders. You will also be expected to follow established instructions, procedures, and protocols to help maintain the effective and efficient running of the service.

The Urgent Care Base Team Lead plays a key role as a professional and responsive point of contact for health and social care professionals, while also supporting other functions within both the Call Centre and Out‑of‑Hours bases. You will help provide a high‑quality interface between stakeholders and ensure that our bases are well maintained, with all quality checks completed and documented in line with compliance requirements.

Our shift pattern is rolling 24/7, 365 days a year. Flexibility is essential, including days, weekends, overnights, and Bank Holidays.

A copy of the shift pattern can be provided on request and discussed further  pattern will involve hours mainly between Monday to Friday, with occasional out of hours work requirements.

Day to day, your duties will include but not be limited to:

• Line management of the Urgent Care team at your designated base
• Supporting and supervising all members of the Urgent Care team in delivering a high-quality service to patients
• Assist in the recruitment of new employees across the IUC Service, to include interviewing, induction and training
• Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients
• Liaising with allied health and social care agencies to facilitate the patient/client journey through the Health Hero Integrated Care service or direction to appropriate alternative service
• Supervising Health Hero Integrated Care operational teams and acting as the first point of reference to resolve issues that may occur during the shift
• Management of medication stock and medical equipment, ensuring fleet vehicles are adequately stocked

The ideal candidate will be able to demonstrate:

• An ability to work autonomously and flexibly to assist both external and internal stakeholders in achieving the outcome of outstanding patient care for our Urgent Care service
• A focus on service delivery at all times especially during unpredictable workloads
• Experience of analysing and reviewing data and procedures such as Standard Operating Procedures and monthly reporting
• A strong ability to converse with members of the Health Hero Integrated Care team at all levels
• Excellent written and oral communication skills
• High levels of attention to detail, accuracy and consistent follow through
• A good working knowledge of MS Office suite

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.

Medvivo became part of the Health Hero group…