Reception Team Leader

An exciting opportunity has arisen to recruit aFront of House Team Leader to join Teldocs reception team.

The postholder will be responsible for providing day to day management and support for our receptionists. Working within our induction and training policies and protocols, the role will include the ongoing assessment of training needs.

You will need to be flexible and innovative in your approach,quickly developing effective working relationships with colleagues across allour sites. You will need to have excellent communication skills and an interest in improving the customer service experience for patients.

Excellent interpersonal skills, attention to detail, and the ability to lead by exampleare key to this role. The successful candidate will be required to understand the need for confidentiality and display a mature and professional attitude.

Teldoc is Shropshires first Super Practice, formed through the merger of three of Telfords practices covering a patient population of circa 50,000. We are a forward-thinking organisation where the quality of patient care matters.

The postholder will be responsible for providing day to day management and support for our receptionists. Working within our induction and training policies and protocols, the role will include the ongoing assessment of training needs.

You will need to be flexible and innovative in your approach,quickly developing effective working relationships with colleagues across allour sites. You will need to have excellent communication skills and an interest in improving the customer service experience for patients.

Excellent interpersonal skills, attention to detail, and the ability to lead by example are key to this role. The successful candidate willbe required to understand the need for confidentiality and display a mature and professional attitude.

• Minimum of 5 GCSEs grades A C or equivalent
• NVQ level 2 in Customer Service

• Good knowledge of Microsoft Office Word, Excel and Outlook
• Good knowledge of GDPR
• Good knowledge of working in a GP Practice
• Good knowledge of EMIS
• Good understanding of health and safety

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.