Non Clinical - PALS Officer

Role Overview

To listen and support patients and service users to raise informal concerns. In so doing, you will need to then liaise with the relevant clinical areas to try and address the concerns raised, in a timely manner. To advise and guide patients and service users in dealing with problems with their healthcare needs. In this challenging post, you will join a team that aims to resolve concerns quickly and efficiently and uses the feedback obtained to influence and improve the patient experience.

Dealing with highly sensitive situations on a daily basis, you will work with patients, relatives and staff to ensure that concerns are resolved and improvement is embedded.

The well-being of our staff is of the upmost importance to us. If you are offered a role at our Trust, and fall into the increased and higher risk categories as set out by Public Health England (PHE) and NHSI/E, your line manager will complete an risk assessment with you. This will be completed in conjunction with the latest guidance from Public Health England in relation to Covid-19.

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation. If successful, by completing the NHS Jobs application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

We are seeking to appoint a committed and energetic individual who has the right values and behaviours to join our team. This individual must be enthusiastic, motivated, showing sensitivity and tact and able to demonstrate excellent communication and interpersonal skills.

Educated to diploma level (or equivalent) you should be able to demonstrate an ability to manage conflict, mediate between parties to resolve problems and work with people from a diverse range of backgrounds. In addition to helping others, you will benefit from this excellent opportunity to develop your skills which will support your career progression.

The Trust runs the PALS Service from both The Royal Shrewsbury Hospital and The Princess Royal Hospital, Telford. The post will be primarily based at the Princess Royal Hospital but will be required to work at both sites to meet the needs of the service. This is a five-month post to cover maternity leave. Ability to travel between hospital sites is essential.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

• Holidays Generous Holiday Allowance
• NHS discount Eligible for NHS Discounts
• Contract Fixed term: 4 months (to cover maternity leave)
• Hours Part time - 22.5 hours per week (hours to be agreed with successful postholder, within core working hours of Monday to Friday, 9-5, with occasional weekend working)