Urgent Care Coordinator- Permanent, Part-time(OOH, Shropshire Wrekin

Are you interested in joining a dynamic team that provides the best possible care to patients?

Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!

Following our recent organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin
, supporting the delivery of the GP Out of Hours and Care Coordination services on a part-time basis.

We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator,
working shifts in a 24/7 rota
, including weekday overnights and weekends
. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.

Please note that upon applying for this role, we will be able to share our set rota pattern with you for consideration.

Based in our Telford Headquarters
, The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro‑active can‑do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same.

If you are organised and enjoy planning, then your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111
• Planning ahead to ensure people and resources are best utilised
• Assisting clinicians to access community health teams
• Supervising operational staff

If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We'll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.

• A good standard of general education
• Experience in a similar role
• Excellent communication skills
• Attention to detail
• Ability to prioritise your workload
• Caring and empathetic nature

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin Integrated Care System.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

Health Hero is Europe's largest digital health provider, delivering 4 million consultations per year. But we're just getting started. We've built a seamless digital clinic that brings body and mind together - from GP appointments and mental health support to long-term condition management. By sitting behind the world's leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high‑growth, capital‑backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry‑leading clinical experts.

We aren't just digitising appointments; we're building the next generation of healthcare. We're creating an AI‑powered, always‑on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At Health Hero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Our values guide us, every day we strive to Simplify, Own,…