Urgent Care Team Lead STW

Following our continued growth, we are delighted to offer an exciting opportunity to join our team in Shropshire, Telford and Wrekin, supporting the delivery of vital GP Out of Hours and Care Coordination services within our Urgent Care team.

We are seeking a Base Team Lead to join us on either a 30-hour or 37.5-hour per week contract. In this varied and rewarding role, you will play a key part in supporting the smooth day-to-day operation of our services across our operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch.

As a Base Team Lead, you will work closely with the Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a high quality, 24/7 service to our patients and service users.

You will have line management responsibility for a team, overseeing recruitment, HR processes, induction, training, and ongoing support.

Health Hero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:

• Telephone clinical assessment and consultation
• Video consultations
• Face-to-face appointments at our treatment centres
• Home visits for patients unable to travel
• Clinical assessment and advice following NHS 111 referrals
• In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.

As part of the Health Hero Group
, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.
Health Hero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Are you looking for a rewarding new opportunity where you can make a real difference, while enjoying a role where no two days are ever the same?

Following our continued growth, we are delighted to offer an exciting opportunity to join our team in Shropshire, Telford and Wrekin, supporting the delivery of vital GP Out of Hours and Care Coordination services within our Urgent Care team.

We are seeking a Base Team Lead to join us on either a 30-hour or 37.5-hour per week contract. In this varied and rewarding role, you will play a key part in supporting the smooth day-to-day operation of our services across our operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, leading by example, and contributing to high-quality patient care. Previous experience in an operational role within a healthcare setting would be advantageous, together with excellent organisational skills and a strong attention to detail.

As a Base Team Lead, you will work closely with the Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a high quality, 24/7 service to our patients and service users.

You will have line management responsibility for a team, overseeing recruitment, HR processes, induction, training, and ongoing support.

You will ensure that agreed working practices are followed consistently across the team and that patient care remains central to everything we do.

We are looking for someone who is calm, focused, and an excellent communicator, someone who can work autonomously and use their knowledge, judgement, and initiative to support both internal and external stakeholders. You will also be expected to follow established instructions, procedures, and protocols to help maintain the effective and efficient running of the service.

The Urgent Care Base Team Lead plays a key role as a professional and responsive point of contact for health and social…