ER Officer HR

Our client, based within the telecoms sector is looking for an Employee Relations (ER) Officer to join their HR (Human Resources) team.

You will provide full ER support service within the HR team and to internal and external customers. You will act as a first point of contact for ER and HR enquiries and contribute to and support on strategic HR projects.

Role: ER Officer within HR

Start Date: ASAP
Contract Length: 6 months (with possible extension)
Location: hybrid– 1/2 days a week in either Irlam or Telford office
Rate: £20-27 per hour
Pay framework: inside IR35 – Umbrella Company

• Respond to all employee and manager queries relating to policies and procedures and provide comprehensive advice
• Prepare ER, and where needed HR related reports
• Draft outcome letters and HR policies
• Manage a portfolio of ER cases, at various levels. This includes performance improvement processes and absence management cases.
• Give advice and support to department managers on various ER and HR policies and processes
• Track and respond to queries and cases.
• Assess workplace situations and evaluate information and draw accurate observations in relation to a case or situation and complete risk identification and assessment against each case and ensure that this is managed accordingly
• Contribute to HR data governance
• Update to relevant HR systems
• Identify opportunities for continuous process improvement within the team
• Provide support to the wider HR team as and when required and respond to HR Operations queries

• Qualified or working towards a CIPD Level 5 or have equivalent experience
• Experience of HR and employee relations case management
• Experience of working within a fast-paced environment with different departments

Don’t delay, apply today!