User Researcher

Role

Title:

User Researcher
Duration: 6 months
Location: Telford
Rate: £350 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

User Researcher needed on One Login to support the Private & Public Beta Phase.

• Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels) Research design & experimentation.
• Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the HMRC Experimentation team.
• Develop hypotheses, define success metrics, and ensure statistical validity.
• Build processes for integrating qualitative insights with quantitative findings.
• Champion triangulation to ensure robust, multi-source evidence for decision‑making.
• Produce concise weekly outputs and dashboards for senior stakeholders.
• Translate complex data into clear, actionable insights for non‑technical audiences.
• Ensure compliance with GDS (Government Digital Service) standards and ethical research practices.
• Advocate for evidence‑based decision‑making across teams and departments.

• Proven experience in quantitative research within a user‑centred design or public sector context.
• Experience working with Performance Analysts.
• Experience working on a service that operates on a national level and at scale.
• Ability to design and implement A/B experiments and interpret results confidently.
• Familiarity with qualitative research methods and integrating them into quantitative frameworks.
• Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!