Technical Solutions Engineer

Technical Solutions Engineer | Telford | Hybrid | Permanent | £27,000–£32,000

Seymour John are working with a well-established technology business based in Telford who are looking to recruit a Technical Solutions Engineer to join their Technical Department on a permanent basis.

This is a varied and hands-on role, providing technical support across the full sales lifecycle — from pre-sales engagement through to post-sales support. Working closely with sales, service, and technical teams, the successful candidate will play a key role in delivering high-quality technical solutions and delivering an excellent customer experience.

Key Responsibilities:

* Providing technical support to customers and partners via phone, email, online systems, and on-site when required

* Collaborating with sales teams on projects, solution recommendations, proposals, and customer presentations

* Taking ownership of technical issues, including investigation, resolution, documentation, and escalation

* Logging and tracking technical issues using internal systems, ensuring accurate updates and resolution tracking

* Managing proof-of-concept and technical customisation projects through to completion

* Supporting and maintaining demonstration equipment and technical resources

* Working closely with internal technical teams to resolve technical and project-related issues

The Successful Candidate Will Have:

* A minimum of 5 years’ experience within the IT or technology sector

* At least 3 years’ hands-on experience in computer diagnostics and hardware support

* Strong knowledge of PC architecture, Windows-based systems, networking, and security

* Excellent customer-facing and communication skills

* Strong organisational skills with the ability to manage multiple priorities

* A proactive, solution-focused approach and the ability to work both independently and as part of a team

* Flexibility to travel and adapt working hours when required

What’s on

Offer:

* Full-time, permanent position

* Hybrid working

* 25 days holiday plus statutory holidays