Systems Engineer; Microsoft

Overview

We have an incredible opportunity to join us here at Phoenix Group as a Systems Engineer (Microsoft) to join our IT team.

Job Type: Fixed Term Contract 12 Months

Location: This role could be based in either our Birmingham, Telford or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 18/02/2026

Salary and benefits: £60, plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We want to be the best place that any of our 6,000 colleagues have ever worked. We're Phoenix Group, we're a long term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, Sunlife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050 and we're not done yet.

We have an excellent opportunity for a Microsoft Systems Engineer to work within a large-scale, multi-site IT estate both supporting the infrastructure and implementing change as required. You will be supported by the IT Team but expected to work independently, leading other technical resources when necessary, including 3rd party suppliers. A degree of flexibility in working hours is expected.

• Ensure the continued operation of our Microsoft Hyper-V estate and the appropriate, timely recovery of the systems in the event of an incident/failure.
• Resolving Microsoft Server 2012/2016/2019/2022 and Microsoft Hyper-V problems by troubleshooting and vendor escalations.
• Upgrading Microsoft Server 2012/2016/2019/2022 and Microsoft Hyper-V components when requested.
• Engaging in Microsoft related project work and security improvements.
• Log and maintain incidents and changes via a ticketing system.
• Define an action plan for troubleshooting and incident resolutions.
• Remote support of physical servers at data centres.
• Maintain industry certification and knowledge.
• Provide out-of-hours support when requested.
• Implement out-of-hours changes when requested.
• Produce and maintain technical documentation.
• Working / liaising with third party organisations.
• Managing PKI Certificates.

• Proven ability of installations, upgrades and maintenance of Microsoft Server 2012/2016/2019/2022 and Microsoft Hyper-V systems.
• Experience of Active Directory, ADFS and DNS.
• Experience of PKI certification management
• Experience with applying Microsoft security policies.
• Experience of remotely supporting servers at data centres.

We Want To Hire Thewhole Versionof You.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If your experience looks different from whatwe’veadvertised and you believe that you can bring value to the role,we’dlove to hear from you.

If you require any adjustments to the recruitment process,please let usknow so we can help you to be at your best.

We’rereviewing applications as they come in, so apply early to avoid missing out.

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