Business Analyst

Job Title:

Business Analyst (Product Focused)

Max Rate: £500p/d via Umbrella

Clearance Required:

BPSS

Duration: 6 months

Location:

Telford with 2 days/week in office

We are looking for a confident and curious Business Analyst with a strong product mindset to work in the Digital Forms space. This gives the role wide exposure to policy, operations, digital delivery and platforms. This is not a traditional Scrum BA role. There is minimal writing of user stories and no rigid delivery framework. Instead, you will operate in a fast paced, change heavy environment, helping teams and stakeholders prioritise the right work, make sound decisions under pressure, and deliver value  will work as part of a senior, collaborative team, expected to operate with autonomy, confidence and judgement.

Ways of working are Kanban led, lightweight and adaptive, and priorities will change frequently.

• Shape and prioritise change.
• Act as a product focused BA, helping assess competing demands across policy, operations, delivery and user needs.
• Support prioritisation where priorities conflict and information is incomplete.
• Provide early analysis, options and recommendations to enable fast decision making.
• Help teams and stakeholders understand trade offs, risk and value.

Improve visibility of the Forms landscape.

• Support the team in documenting and communicating what Digital Forms does, primarily for internal users.
• Improve the clarity, consistency and usefulness of information published on the team External SharePoint.
• Create and curate content, migrating material from Confluence and shared drives.
• Ensure information meets real user needs and supports decision making.
• Help introduce more dynamic and timely updates rather than static documentation.
• Support a self organising team.
• Help maintain healthy Kanban flow and prioritization.
• Support effective stand ups, playbacks and retrospectives.
  
  Improve refinement and early thinking practices.
• Act as a calm, structured presence when priorities are contested or unclear.
• Additional things that might crop up.
• Early analysis on digital form journeys under consideration.
• Improving team ways of working alongside Service Design.
• Understanding and improving internal user needs with User Research and Service Design.

You will be well suited to this role if you:

• Have experience operating as a product focused BA or BA PO hybrid.
• Are comfortable working at pace with changing priorities and pressure.
• Can influence, challenge and align stakeholders with competing needs.
• Apply agile and GDS principles pragmatically rather than rigidly.
• Focus on outcomes, value and decision making rather than documentation for its own sake.
• Are confident working across multiple streams of work at the same time.

• Strong judgement, decision making and conflict management skills.
• Experience in ruthless prioritisation and decision making.
• Ability to translate user, policy and operational needs into viable digital solutions.
• Strong analytical and systems thinking skills.
• Clear communication with both technical and non-technical audiences.
• Experience working in large scale or multi project environments.
• Familiarity with digital service design and GDS standards.

• Shown you can operate autonomously while strengthening team collaboration.
• Demonstrated confident judgement in balancing speed, risk and value.
• Built strong, trusted relationships across the Forms team and key stakeholder groups.
• Delivered meaningful insights that influence decisions on what work is prioritised or deprioritized.
• Improved the clarity and usefulness of Forms landscape information for internal users.
• Helped the team operate more effectively through better prioritisation, refinement and flow.