IT Technician

I.T. Technician works in all areas of I.T. to support business and staff.

• To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
• To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
• To provide operational I.T. Support within the I.T department.
• To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
• To Ensure responsible waste management through waste segregation.
• To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.

Note:

In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

• IT. Technician provides first line support to the ETL business
• Logs all incidents and service requests on the “Heat” helpdesk
• Works on IT Projects.
• Escalates tasks to third line and to Amsterdam support team
• Supports the IT Senior Engineer
• Performs a number of general I.T. housekeeping tasks

• Customer focus – acts with the customer in mind
• Integrity, honesty – treats people with dignity and respect.
• Team working with a “Can Do” approach.

• Broad range of Windows skills Windows 7 Windows 10
• Good personal and communication skills.