Technical Customer Services

Your new company
We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.

Your new role
As a Technical Customer Services Administrator, your role will involve:

• Technical Support & Troubleshooting.
• Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
• Diagnose and resolve hardware, software, and workflow issues.
• Escalate complex or unresolved issues to specialist teams where appropriate.
• Customer Support, Enablement & Training.
• Support customers in understanding and using equipment and software effectively.
• Deliver technical guidance and assist with problem-solving.
• Contribute to the development of user guides, FAQs, and training materials.
• Support delivery of training sessions (remote or on-site where required).
• Pre-Sales & Post-Sales Support.
• Collaborate with commercial teams to support demonstrations and technical discussions.
• Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.
• Knowledge Management & Continuous Improvement.
• Accurately document technical issues, resolutions, and processes.
• Maintain and contribute to internal knowledge bases and customer-facing resources.
• Identify recurring issues and suggest improvements to products, processes, or documentation.
• Cross-Functional Collaboration.
• Work closely with engineering, product, and customer-facing teams to improve overall service delivery.
• Coordinate with field-based teams for issues requiring on-site intervention or repair.

• Experience with in industrial, engineering, or manufacturing environments.
• Exposure to customer-facing technical roles supporting complex products or systems.