IT Support Apprentice

To provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users.

Work closely with all areas of the business to support daily operations and promote use of ICT systems to generate efficiency improvements.

• 1st line support to all requests logged through the ICT Helpdesk system.
• PC hardware and Desktop operating systems.
• Desktop software applications.
• Peripherals such as printers, telephones, etc.
• Mobile device support.
• New equipment ordering and installation.
• Phone System administration and support.
• Promote cyber security awareness when dealing with requests.
• Management of ICT storage room and consumables inventory levels.
• Asset management via the ICT Helpdesk system, including software monitoring.
• Escalation to 3rd party support, ensuring requests are resolved within agreed service levels.
• Operate within a safe, healthy, and environmentally responsible manner.
• Creation of documentation required to support the ICT change control process and internal procedures.
• Ensuring all areas of the ICT department are presented professionally and organised.
• Other tasks/projects as requested by Senior ICT Engineers and the ICT leadership team.
• Microsoft 365 applications.
• Windows 11 OS.
• General PC support.
• Basic PC hardware and peripheral repairs.

Five GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.

• Action orientated - Able to deal with problems in appropriate time frames.
• Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, willing to challenge accepted methods and standards.
• Effective communication - Clear concise written and spoken communication at all levels, customer, supplier and internal.
• High Standards - Demonstrating motivation to improve standards and thereby make real difference, challenging inadequate solutions.
• Integrity and trust - Demonstrating commitment to openness, honesty, loyalty and high standards in the role.
• People management - Demonstrating commitment to working and engaging constructively with internal and external stakeholders.