Infrastructure & Network Support Engineer

Infrastructure & Network Support Engineer

Department: IT

Employment Type: Full Time

Location: UK

Reporting To: Ed Haynes

Compensation: £50,000 - £58,000 / year

We are looking for an experienced Infrastructure & Network Support Engineer to join our IT team in Telford.

This role is intended for someone with practical experience across IT infrastructure, cloud infrastructure, networking, servers, backups and end-user support who is comfortable taking ownership of technical issues and working independently.

The successful candidate will provide second and third-line support, maintain core on-premises and cloud infrastructure services and act as an escalation point for more complex technical issues. They will work closely with the Cyber Security & IT Lead and wider IT team to maintain secure, reliable and well-documented systems.

This is not intended to be purely a desktop support role. The successful candidate should be comfortable investigating infrastructure issues, identifying root causes and taking responsibility for seeing technical problems through to resolution.

A strong security mindset is important. Changes should be made with consideration for availability, security, resilience and business impact.

• Administer and maintain Windows Server environments.
• Monitor server availability, performance and capacity.
• Investigate and resolve server-related faults and service issues.
• Support virtualised environments and associated infrastructure.
• Maintain file servers, shared resources and access permissions.
• Perform routine server maintenance and patching.
• Monitor infrastructure health and proactively investigate emerging issues.
• Support the deployment, configuration and maintenance of infrastructure systems.
• Maintain accurate infrastructure documentation.
• Assist with infrastructure upgrades, migrations and improvement projects.

• Take ownership of day-to-day backup monitoring.
• Investigate and resolve failed or incomplete backup jobs.
• Ensure backup alerts are reviewed and acted upon.
• Perform and document test restores.
• Support file, server and application recovery where required.
• Maintain clear documentation covering backup and recovery procedures.
• Identify gaps or weaknesses in backup coverage and elevate these appropriately.
• Support disaster recovery and business continuity activities.
• Help ensure backup systems remain secure, reliable and appropriately monitored.

• Support and maintain wired and wireless network infrastructure.
• Investigate and resolve network connectivity and performance issues.
• Administer switches, wireless access points and other network devices.
• Support VLANs, IP addressing, DHCP, DNS and network segmentation.
• Troubleshoot routing, switching and connectivity issues.
• Support firewall and VPN troubleshooting where required.
• Monitor network availability, performance and security.
• Investigate unusual network activity and unexpected devices.
• Assist with the deployment and configuration of new network equipment.
• Maintain accurate network diagrams and configuration documentation.
• Support network improvement and modernisation projects.

• Support and maintain cloud infrastructure services used by the organisation.
• Assist with the administration and monitoring of Microsoft Azure and associated cloud services where applicable.
• Support cloud-hosted virtual machines, storage, networking and related infrastructure services.
• Investigate and resolve cloud infrastructure availability, connectivity, performance and access issues.
• Support cloud networking, including virtual networks, subnets, routing, DNS and secure connectivity between cloud and on-premises environments.
• Assist with identity and access controls for cloud services, including role-based access and least-privilege principles.
• Monitor cloud resources for health, capacity, security and configuration issues.
• Support backup, recovery and resilience requirements for cloud-hosted systems and services.
• Assist with cloud infrastructure migrations, deployments and improvement projects.
• Maintain accurate documentation of cloud infrastructure, configurations and dependencies.
• Identify opportunities to improve the security, reliability, standardisation and cost-efficiency of cloud services.

• Support Microsoft 365 administration.
• Support Microsoft Entra  identity-related services.
• Administer user, group and access permissions where appropriate.
• Support Microsoft Intune and endpoint management.
• Assist with device compliance, configuration and deployment.
• Troubleshoot Microsoft cloud services and authentication issues.
• Support SaaS applications and integrations used by the business.
• Assist with improving identity, device and access management processes.

• Provide second and third-line technical support across the business.
• Act as an escalation point for complex issues that cannot be resolved at first line.
• Investigate hardware, software, infrastructure, account and connectivity…