IT Support Engineer
Listed on 2026-09-10
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IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Join Northwood as IT Support Engineer and support the delivery of high-quality IT services across our dynamic business.
You will gain hands-on experience with modern cloud technologies and end-user support where you will help maintain and improve IT infrastructure, ensuring reliable operations for production, logistics, and office-based teams.
Please note: This role is full time, permanent, and based fully onsite with travel. Hybrid working is not offered with this role.
About the Role
An insight into the role:
• Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
• Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
• Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and One Drive.
• Assist in maintaining on-site & cloud services (Azure AD, Exchange, SharePoint etc).
• Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
• Support device management, security policies, updates, and application deployment.
• Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
• Support the rollout of IT improvements and technology upgrades across sites.
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