IT Support Engineer
Job in
Telford, Shropshire, TF3, England, UK
Listed on 2026-09-16
Listing for:
Northwood Consuma Tissue Ltd
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Cybersecurity
Job Description & How to Apply Below
- Provide second-line technical support to employees across all UK sites, and third-line technical support with cloud and infrastructure.
- Assist with troubleshooting hardware issues on Windows 11 laptops, desktops, and mobile devices.
- Support users with Office 365 applications including Teams, Excel, Outlook, SharePoint, and One Drive.
- Help with onboarding/offboarding processes including account creation, device configuration, and permissions.
- Support device management, security policies, updates, and application deployment.
- Contribute to IT asset management: equipment tracking, hardware lifecycle, licensing updates.
- Support the rollout of IT improvements and technology upgrades across sites.
- Perform basic printer, hand-held device and peripheral troubleshooting.
- Participate in digital transformation or cloud migration initiatives.
- Assist with documentation, testing, and deployment activities for IT improvement projects.
- Collaborate with colleagues across the IT team to deliver multi-site projects.
- Windows 11 configuration, troubleshooting, and user profile management.
- Cloud environments, e.g. Azure Active Directory and Microsoft 365 administration.
- Cybersecurity principles such as MFA, phishing prevention, access control, and data protection.
- Advanced networking concepts (LAN/WAN, Wi-Fi, DHCP, DNS, VPN).
- Strong customer service focus; strong communicate skills (colleagues at all levels).
- Problem-solving capability with a logical, methodical approach.
- Initiative to take ownership and accountability for projects tasks.
- Ability to learn quickly and adapt to evolving technologies.
- Interest in cloud computing, automation, or scripting (Power Shell).
- Experience using ticketing or helpdesk systems.
- Demonstrate a proactive and positive attitude toward learning and development.
- Follow IT processes, documentation standards, and security protocols.
- Engage in continuous improvement by suggesting enhancements to IT services.
- Be willing to travel occasionally to other UK sites with members of the IT team.
- Represent IT in a friendly, solution-oriented manner across the business.
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