User Experience Researcher

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Job Title:
User Researcher

Location:
Telford (2 days onsite/week)

Duration: 6 months

Pay Rate: £380 per day all inc. (PAYE through Umbrella)

Clearance Required: SC

Travel to Stratford – London as required and when required.

Digital CIP
- User Researcher
- Flocking New Work

Job Description:

What is the Customer Insight Platform (CIP)?

• CIP is composed of multiple cross-functional teams who use a variety of agile and lean practices. Together, they provide services that collect, evaluate, and support the analysis of customer interaction data.
• Within CIP a new workstream is being formed to deliver a new requirement called internally as Flocking - Title is Adaptive Detection System for Counter Fraud
• Flocking - requirement is a production, in-service capability that moves fraud detection from reactive, rules-based flagging of individual records to proactive, automated discovery of organised fraud networks.
• The target capability would process data at production scale, resolve the entities and relationships within it, and surface cross-regime and cross-provider fraud patterns (for example flocking between banks and EMIs, and shared bank accounts, devices, credentials and addresses across VAT, Self-Assessment and PAYE) that are invisible to traditional tabular analysis, giving investigators the tooling to explore and act on them in hours rather than days or weeks.
• Initial piece of work is to lead the Discovery and Alpha phase and then support planning, pricing to build a SoW for Build to Go live.

Team description

• This role is responsible for the vision, definition and quality of complex, business critical products and services, for the CIP team.

Role description

• CIP user researchers plan, design and carry out research activities with over 2000 internal users that help us gain a deep understanding of the people that use CIP’s data services.
• This research informs how the proposition, service, content and interaction design is shaped so that services work well for users and achieve the policy’s intent. The services that we build are designed to last and to be reusable across multiple policies/user groups.

Add a note on working with existing user research and take it forward.

Desired behaviours

• Be proactive
• Prioritise people over processes
• Drive lean results (bring change gradually and continuously); understand the value
• Be evidence driven
• Advocate for doing the right thing
• Help others understand your work through co-participatory design, pairing, demos and documentation
• Make complex look and sound simple
• Proactive listening
• Be kind and convincing

Knowledge & experience

• Experience working as a User Researcher in a fast-paced commercial environment.

Essential

• Planning research sessions and defining research roadmaps
• Research Operations: facilitating recruitment and incentives and advising on software and tooling when required
• Analysing data and communicating actionable insights to the team and stakeholders
• Demonstrating the value of user research: engaging sceptical clients and team members and helping immature teams to embed user research practices into their agile workflow
• Collaborating with multidisciplinary teams and stakeholders to set objectives and hypotheses for research
• Comfortable working with remote teams.

Desirable

• Prior experience working in projects related to data-driven decision making.

Skills

Analysis and synthesis.

• You understand how to apply basic techniques for the analysis of research data and synthesis of findings.
• You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level:…