CRM Data Project Lead; Temporary

Acorns Children's Hospice 736 subscribers

Are you passionate about CRM systems, data and finding better ways of working? Do you enjoy turning complex data challenges into practical improvements that make a real difference?

Acorns Children's Hospice is looking for a proactive and technically skilled CRM Data Project Lead to help shape the next stage of our fundraising CRM development. This is an opportunity to take ownership of key areas of our CRM roadmap, influence how we use data and work closely with colleagues across Fundraising to improve the way we understand, engage and build relationships with our supporters.

Working across Fundraising, Data & Insight and Digital, you’ll play a key role in understanding business needs, comparing against current processes and identifying opportunities to improve how we use and manage our CRM. You’ll work closely with Fundraising and Data & Insight teams, the wider organisation where needed, and external consultants to turn these requirements into practical improvements to CRM processes, data quality, integrations, and supporter journeys.

This is a hands-on, collaborative role that requires an understanding of data, good problem-solving skills, and the ability to work with different teams and stakeholders. You’ll help coordinate and deliver improvements, work with others to resolve integration issues, and develop and deliver training to support any changes made. You'll help ensure that the improvements made during the project are not only delivered but embedded in sustainable ways of working that continue to benefit Acorns beyond the 12-month contract

As CRM Data Project Lead, you'll have ownership of agreed data and CRM deliverables, working closely with the CRM Project Manager and stakeholders across Fundraising to ensure our CRM supports their needs and ambitions.

You’ll have the opportunity to:

• Shape and improve our CRM and data foundations - identify opportunities to improve data quality, CRM configuration and processes, putting robust, sustainable solutions in place.
• Turn data into better supporter experiences - work with fundraising teams to develop effective segmentation and data selections that support more targeted communications, supporter journeys and retention activity.
• Take ownership and make things happen - lead agreed milestones within the CRM roadmap, manage competing priorities and dependencies, and proactively identify and resolve barriers to progress.
• Work in partnership across Fundraising - build relationships with colleagues to understand their requirements, challenge existing ways of working where appropriate, and translate business needs into practical CRM and data improvements.
• Connect systems and improve reporting - work with Data & Insight, Digital and external suppliers to improve data flows, integrations, reports and dashboards, ensuring information is accurate, accessible and useful.
• Make change stick - support testing, documentation, training and knowledge sharing so that new processes are adopted confidently and improvements continue beyond the life of the project.

You'll have the support of the wider CRM project team, but the opportunity to take real ownership of your deliverables, use your expertise to influence decisions and see the results of your work.

You’ll bring strong hands-on experience of CRM systems and data, alongside the confidence and initiative to take work forward in a changing project environment. You'll be comfortable getting into the detail of data and systems while also stepping back to understand what stakeholders need and how your work can deliver meaningful improvements.

We're looking for someone who can demonstrate:

• Experience working…